Stage 01 · Diagnosis
Connect
Agree scope and access. You stay the owner of every account, domain and dataset — we are added as a user, never as the holder.
How it works
Ten stages, running as a loop rather than a checklist. The last stage feeds the first, which is why the work compounds instead of resetting every time a new supplier arrives.
Nothing is built before it has been found, verified and prioritised. Nothing is called finished before it can be measured.
Connect
Scan
Verify
Understand
Prioritise
Recommend
Configure
Implement
Deploy and test
Measure and optimise
Back to stage 1
What the measurement shows becomes the input for the next round of work.
Stage ten returns to stage one: what the measurement shows becomes the input for the next round of work.
Stages one to six are the diagnosis. Seven to ten are building and operating what the diagnosis found.
Stage 01 · Diagnosis
Agree scope and access. You stay the owner of every account, domain and dataset — we are added as a user, never as the holder.
Stage 02 · Diagnosis
Automated checks run against the public surface of the business: the website, its markup, its performance and the tracking it exposes.
Stage 03 · Diagnosis
A person checks the machine's findings. False positives are removed and anything the scanner could not see is marked unknown rather than guessed.
Stage 04 · Diagnosis
Findings are read against how the business actually runs — what the offer is, who buys it, and where enquiries currently go.
Stage 05 · Diagnosis
Issues are ordered by the damage they do and the effort to fix, not by what is easiest to sell.
Stage 06 · Diagnosis
A written plan: what to change, in what order, what it makes possible, and what is explicitly out of scope.
Stage 07 · Delivery
Accounts, tracking, CRM structure and campaign scaffolding are set up so the work has something correct to sit on.
Stage 08 · Delivery
Strategists, marketers, content partners and engineers build the thing — website, campaign, integration, automation or system.
Stage 09 · Delivery
Released, then tested against the original finding. A fix is not finished because it shipped; it is finished when the check passes.
Stage 10 · Delivery
The result is reported against revenue, and what is learned goes back into the next round of work.
Being clear about the boundary matters more than sounding impressive.
No sales call required to see where you stand.